Average Reviews:
(More customer reviews)While the pendant itself is beautiful the first time it was sent broken and tangled. I wrote a lengthy letter explaining that this was intended to be a Christmas gift and I needed an exchange right away. I asked that the exchanged item be made sure that the latch worked properly, easily opening and closing without breaking. The exchanged item was very difficult to open and I was afraid it might break. Eventually, it opened using jewelry pliers. The hinge looks fragile and not made well. For something that is supposed to be a locket, it does not act like it. Beyond the poor construction, the only paper sent back to me was a copy of my invoice with a sloppy "exchange" hand written over it. A simple courtesy letter apologizing briefly would have sufficed, especially since I had to pay shipping to send it back to them. No level of recognition was made to me. Any business should know to at least have a stock letter to the customer in dealing with any problem. I do it for my own clients and I expect the same of every other business, no matter how big or small. I will not be buying from them again.
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